Controllers, CFOs, and Directors of Finance: Here’s What’s Really Driving Your Best Accounting and Finance People to Leave

It’s still an incredibly competitive job market here in the Greater Phoenix area for accounting and finance professionals at every level (staff accountant through Director of Finance).

Hi, I’m Bernadette. I’ve been an executive recruiter specializing in accounting and finance in the Greater Phoenix area for over 20 years, and in that time, I’ve helped thousands of hiring managers and professionals hire great people and find awesome career opportunities.

The advice I’m about to share on retention isn’t from a textbook. It’s based on conversations I have every single day with good accounting and finance professionals who are actively looking to leave their jobs. This is what they’re actually telling me.

Why Accounting and Finance Professionals Leave Phoenix Employers: It's Rarely Just Money

Money can play a part, but it’s rarely the whole story. When I ask people why they’re looking, three reasons come up again and again:

  1. There’s no growth potential.
  2. I never receive any feedback from my manager.
  3. My manager cancels meetings with me all the time.
Let’s tackle these one at a time, starting with the easy ones.

Retention Tip #1: Plan One-on-Ones

“I don’t receive any feedback. My manager doesn’t spend any time with me.” That’s a simple fix. Schedule one-on-ones with each member of your team. They should be weekly or every other week.

But here’s the key: this meeting is not a status check. It’s not the time to train someone on a mistake they made or how to do things better. The one-on-one is your time to actually get to know the person on your team.

We’re people. People have feelings. Your team wants to know that you genuinely care about them as a manager, as a professional, as a leader. Take the time to ask how they’re doing. Is anything going on that might motivate them to start looking elsewhere? Really get to know them. It will pay off long-term in how you manage that relationship.

Retention Tip #2: Stop Canceling Meetings

I hear this more often than you’d think: managers cancel meetings with their staff. Sure, people get busy and things come up. But if you’ve committed to a one-on-one, a review, or a conversation about a raise or promotion, take it seriously. Block it on your calendar and show up.

The person on your team is looking forward to that meeting. It matters to them. Canceling repeatedly sends a message, whether you mean it or not, and it’s genuinely one of the top reasons people tell me they’re ready to leave. Respect their time and hold yourself accountable to it.

Retention Tip #3: Get Creative About Career Development for Your Accounting and Finance Team

This is the one I hear about constantly: “The company is small. The team is small. People have been here forever. Nobody’s leaving. There’s no room to move up.”

Here’s the thing, as a manager, you’re busy. You were probably a strong accounting or finance professional who delivered results, and that’s why you got promoted. And chances are, no one ever handed you a playbook for the people side of managing: coaching, development, career planning. So now you’re trying to get your own work done and carry the weight of developing your team.

Try flipping that. If you delegate parts of your workload to a team member, it frees up your time and gives them a chance to learn something new. That’s a win-win. Those regular one-on-ones are what build the trust that makes delegating feel natural, for both of you.

Also, career growth doesn’t always mean a new title. Sometimes it just means a new skill.

That said, sometimes career growth is about the title. A staff accountant doesn’t want to be a staff accountant forever. A senior accountant eventually wants to be called a manager, even if they’re managing processes rather than people.

Staff and senior-level accountants are getting harder to find, which means companies need to become more creative with titles and paths forward. Don’t default to “well, we’ve never done it that way” or “you need three years here before we call you a senior.” Think outside the box. This matters even more in a small team. If there’s no path up, someone will leave for that title jump elsewhere.

Ask yourself: what can I hand off to someone else on my team that frees up my time and gives them room to grow? Sometimes that small bit of momentum is exactly what keeps someone motivated to stay.

The Bottom Line for Phoenix Accounting and Finance Leaders

Generally speaking, when someone leaves a company, they’re leaving their manager. And most of the time, they won’t tell you why. They won’t complain. They’ll just go.

If you commit to real one-on-ones and follow through on the meetings you schedule, you can build the kind of relationship that heads problems off before they become resignations. One where your accounting and finance team feels genuinely committed to staying with you. 

If you have questions about how to improve retention with your Phoenix-area accounting and finance team, reach out using the contact information below. I’m always happy to help. Honestly, if you’re retaining your people well, I don’t get to recruit you or them, and that’s a win-win for you and everyone on your team.

Thanks for reading.

 

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About The Resource Link

For almost two decades, The Resource Link has strategically placed Accounting, Finance, & Human Resource talent with some of the best companies in Arizona! We consult with our hiring managers and candidates to dive into the best solutions and outcomes and we provide advice and feedback along the way. Don’t hesitate to reach out to us with any questions or just pick up the phone! We would love to hear from you to help you build the best team or find the best career.

Check Bernadette out on LinkedIN by clicking here.  

Bernadette Grattan, founder of The Resource Link

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